Gadget and Techno Updates
Posts tagged satisfaction
Apple gets highest score ever in satisfaction, holds off PCs
Sep 21st
Apple today managed to get its best-ever score on the American Customer Satisfaction Index (ACSI) and maintain its lead over Windows PCs. Happiness with Macs climbed from 84 points last year to an all-time high of 86 this year. It has a nine-point lead over the maximum 77 point score for Windows PCs, the largest gap of any category in the ACSI.
Windows brands did improve, but not fast enough to close the gap. Acer, Dell and HP tied for the 77 point score. The aggregate of smaller PC builders like Sony and Toshiba also reached 77, although HP’s Compaq More >
Apple widens lead in satisfaction for computers, phones
Sep 8th
Apple today managed to hold on to and in some cases widen its lead in a reader-guided study of satisfaction with their computers and mobile devices. The company’s MacBooks led the way in PC Mag‘s studies with an overall score of 9.2; the figure was the highest in any category, not just notebooks, and kept it in front of ASUS’ 8.5. Most sat between 7.9 and 8.1, while HP’s Compaq label trailed the pack at 7.3.
The company’s reputation for portables was somewhat clouded by its repair rate, which at 15 percent was equal to Lenovo and HP. However, it More >